Ordering FAQs

Questions

Q: How do I place an order?
A: You may place orders via our website 24 hours a day, 365 days a year.

Q: What types of payment do you accept?
A: We accept payments through PayPal or credit card payments (Visa, MasterCard, American Express and Discover).

Q: What do I do if I need help ordering?
A: Please call 805-649-9262 between 8 and 5 p.m. PST Monday through Friday or e-mail your question to janette@pgavocados.com.

Q: How do I know my order has been placed?
A: Once your order has been transmitted, you automatically receive an e-mail confirmation.

Q: Is shopping on your website secure?
A: Yes, extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. We never store your credit card information on our servers.

Q: What will you do with my personal information?
A: We keep your information confidential and never give it to outside parties.

Q: How do you ship your products?
A: We ship through the United States Post Office, priority mail.

Q: Where do you ship to?
A:We only ship to destinations (PO boxes excluded) within the continental U.S.

Q: How much do you charge for shipping?
A: The shipping cost—USPS Priority Flat Rate—is included in the product price. You aren't charged an extra fee.

Q: How long until I receive my Avocados?
A:
We take pride in delivering only the freshest possible avocados to your door every time you order. To ensure your avocados don’t become overly ripe while sitting on a truck over the weekend, we now only ship our produce Monday through Wednesday during the hot summer and fall months. Delivery takes between 3 and 5 days.

Q: Do you only ship freshly picked Avocados?
A:
Yes. We guarantee we'll only ship you our highest quality fruit. We handpick them from the trees at the ideal time then immediately ship them directly from our Grove to you.

Q: How long do freshly picked Avocados take to ripen?
A:
Avocados only start ripening once they're picked from the tree, and ours typically take around 7 to 10 days. So it's common for them to still be hard when you receive them. You may, however, speed up the ripening process.

Q: Where is your fruit grown?
A:
Paradise Grove is located in Ventura, California, just miles from the Pacific Ocean, which gives our Avocados a uniquely delicious taste from coastal exposure. Our administrative headquarters is located in Las Vegas, Nevada.


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2014 DECEMBER 21 SUNDAY