Ordering FAQs


Q: How do I place an order?
A: You may place orders via our website 24 hours a day, 365 days a year.

Q: What types of payment do you accept?
A: We accept payments through PayPal or credit card payments (Visa, MasterCard, American Express and Discover).

Q: What do I do if I need help ordering?
A: Please call 805-649-9262 between 8 and 5 p.m. PST Monday through Friday or e-mail your question to janette@pgavocados.com.

Q: How do I know my order has been placed?
A: Once your order has been transmitted, you automatically receive an e-mail confirmation.

Q: Is shopping on your website secure?
A: Yes, extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. We never store your credit card information on our servers.

Q: What will you do with my personal information?
A: We keep your information confidential and never give it to outside parties.

Q: How do you ship your products?
A: We ship through the United States Post Office, priority mail.

Q: Where do you ship to?
A:We only ship to destinations (PO boxes excluded) within the continental U.S.

Q: How much do you charge for shipping?
A: The shipping cost—USPS Priority Flat Rate—is included in the product price. You aren't charged an extra fee.

Q: How long until I receive my Avocados?
We take pride in delivering only the freshest possible avocados to your door every time you order. To ensure your avocados don’t become overly ripe while sitting on a truck over the weekend, we now only ship our produce Monday through Wednesday during the hot summer and fall months. Delivery takes between 3 and 5 days.

Q: Do you only ship freshly picked Avocados?
Yes. We guarantee we'll only ship you our highest quality fruit. We handpick them from the trees at the ideal time then immediately ship them directly from our Grove to you.

Q: How long do freshly picked Avocados take to ripen?
Avocados only start ripening once they're picked from the tree, and ours typically take around 7 to 10 days. So it's common for them to still be hard when you receive them. You may, however, speed up the ripening process.

Q: Where is your fruit grown?
Paradise Grove is located in Ventura, California, just miles from the Pacific Ocean, which gives our Avocados a uniquely delicious taste from coastal exposure. Our administrative headquarters is located in Las Vegas, Nevada.

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